I called Kwater and Samantha was very nice and helpful answering all my questions. Next day, she was home with her equipment to test the water and to explain to us everything about their water softering and purification system. Our system was intalled next day and since the first day we can feel the difference in the water. Water has no more a bad odor, is clean and clear and overall it tast so good. Thank you to Samantha, Kinetico and the whole team for making everything possible and for create this magnificent system, we are very happy with it. i will recommend Kinetico to anyone, which we already did with our neighbors. Thanks for keeping families happy and bringing good water to our homes.