Privacy Policy

Last updated: October 21, 2026

Kwater Treatment ("Kwater," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit www.kwater.com, contact us, or use our water treatment products and services.

1. Customer Information We Collect

We collect and store customer information as needed to provide our services, communicate with customers, and support our business operations. This may include:

• Contact details such as your name, phone number, email address, mailing or service address, state, and ZIP code.
• Information you share with us through quote requests, contact forms, phone calls, emails, or in-person visits.
• Service details such as water test results, installed equipment, appointment history, and warranty information.
• Billing and transaction records related to purchases, financing, or service.
• Basic technical information collected automatically when you visit our website, such as browser type, device information, pages visited, and referring website.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes, water testing, installation, maintenance, and support.
• Schedule and confirm appointments and service visits.
• Process purchases, financing, and warranty claims.
• Communicate with you about your account, services, updates, promotions, and offers.
• Improve our website, products, and customer experience.
• Support our business operations and meet legal and regulatory obligations.

3. Third Parties

We may use trusted third-party service providers to support our business operations, such as scheduling, payment processing, financing, website hosting, analytics, and communication services. These providers receive only the information needed to perform their services for us.

We do not sell customer information to third parties.

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a merger, sale, or transfer of all or part of our business.

4. Customer Communications

We may contact customers by phone, email, or SMS (text message) regarding our services, updates, promotions, and offers.

• Opting out: You can opt out of marketing communications at any time. Use the unsubscribe link in any marketing email, reply STOP to any text message, or contact us directly.
• Text messages: Message frequency varies. Message and data rates may apply. Reply HELP for help.
• Mobile information: Mobile phone numbers and SMS opt-in consent are not shared with third parties for their own marketing purposes.
• Even if you opt out of marketing, we may still contact you about service appointments, your account, or other non-promotional matters.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to keep the site working properly, understand how visitors use it, and improve performance. You can adjust your browser settings to refuse or delete cookies, though some parts of the site may not function as intended.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect customer information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Data Retention

We keep customer information for as long as needed to provide our services, maintain warranty and service records, and meet legal, accounting, or business requirements.

8. Your Choices

You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to any legal or business record-keeping requirements.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Links to Other Websites

Our website may link to other sites, such as social media pages or manufacturer websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated "Last updated" date.

12. Contact Us

Kwater Treatment

3840 Commerce Loop, Orlando, FL 32808

Phone: (888) 875-2297

Online: www.kwater.com/contact